How to Choose a Mattress Store in Jacksonville, FL

How to Choose a Mattress Store in Jacksonville, FL

Posted by JaxCo Furniture and Mattress on Sep 28th 2022

Mattress shopping can be a pain in the back, but a good night's sleep is on the way soon. Learn how to find the best mattress store in Jacksonville, FL.

Whether you deal with lower back pain or you have trouble sleeping, it could be your feet. At least, that’s what marketers for orthopedic inserts say.

Sleeping on a lousy mattress likely contributes more to back and neck pain than issues caused by your feet. And you have two strikes against you if you sleep on the couch!

Look at your mattress if you’re not sleeping as soundly as you’d like or can’t tame those lower back pain flareups.

We can’t assess your old mattress, but we will show you how to find a mattress store in Jacksonville, FL. Take a minute and learn more here about mattress shopping.

It won’t be long before you’re spending more time dreaming and less time counting sheep! 

Where to Buy a Mattress

Like many shoppers, you click first to find the best deals. Sometimes, but not always, shopping online can save you a few dollars. 

Virtual shopping is excellent for things like copy paper and chow for your favorite pets. It’s probably not the best way to buy a new mattress.

So many things can go wrong when you buy online.

For example, a picture may be worth a thousand words, but a photo can’t tell the truth about the firmness of a mattress. It’s also hard to imagine how a bed will fit in your living space based on how big or small it looks in a photo.

Then, there’s the human element. It isn’t easy to substitute a face-to-face interaction with a conversation with a chatbot. 

If you are mattress shopping in Jacksonville, visiting a mattress retailer in person ensures you know what you’re buying. Also, nothing compares to shopping in a store where you have someone to help you through each step of the purchase process.

What if you don’t know exactly what type of mattress you want? That’s where the sales representative at a mattress store can shine!

You don’t need to wait until you walk into a store to explore the different types of mattresses. In the next section, we’ll talk about mattress options. That way, you’ll feel even better prepared for your in-person shopping experience.

Types of Mattresses

Shopping online for a mattress can feel quite overwhelming. How do you know where to begin with many brands and an extensive range of options?

To make the early part of the mattress shopping process more manageable, here is a breakdown of mattress types:


  • Most popular
  • Support system constructed of metal springs or coils
  • Great for body support
  • Variety of options
  • Wide price range
  • Works well for full body support

Memory Foam

  • Softens and conforms to body shape
  • Provides pressure relief
  • Low motion transfer
  • Various comfort levels

Memory foam mattresses are great for partners who share a bed because of the low motion transfer and are available in all mattress comfort levels, from ultra-plush to extra firm.


  • Suitable for side, stomach, and back sleepers
  • Combines benefits of innerspring support and memory foam 

You should also check out latex foam mattresses. If you're a hot sleeper, latex foam doesn't absorb as much heat as memory foam mattresses. They also conform more quickly to changing sleep positions, bringing comfort quicker than other mattress options.

Mattress Options Matter

Imagine visiting a shoe store and finding they only carry one or two types of shoes. It’s great if the shoe style you're looking for is what they offer, but what if you want something different?

Whether you’re shopping for shoes or need a new mattress, one size doesn’t fit all, so you want to shop in a store where options matter.

That means finding a mattress store that offers a variety of mattress sizes, including twin, full, queen, king, and California king. One thing is certain about shopping for a mattress—you'll find many to choose from, but the most popular is the spring mattress.

Innerspring mattress manufacturers offer several types of coil support systems, including:

  • Continuous
  • Open
  • Offset
  • Pocketed

These different spring and coil configurations are, in part, what makes innerspring mattresses so popular. Choosing the correct type of spring mattress for your needs can enhance sleep quality and help prevent lower back pain. 

So, what’s the key to finding the right mattress? If you can find a mattress store in Jacksonville, FL, where the sales and customer service staff are mattress experts, you will go home with the mattress that meets your unique needs.

A Few Words About Mattress Floor Models

One thing that often makes mattress shopping a fun experience is that you can try out floor models in the store. No one has yet figured out how to test drive a mattress virtually.

Most mattress stores have a designated section where they stage a room with bedroom furniture and accessories. You’ll want to visit that store area after choosing your mattress. While the beds look beautiful, there may be a faux mattress under the bed linens.

You’ll select your mattress after looking at floor models, which most stores display in an area separate from the staged rooms.

A floor model is the next best thing to a brand-new mattress, but there are a few things to remember. First, floor models probably won’t feel exactly like your mattress will when you set it up at home. A floor model may feel softer.

Mattresses in a furniture store showroom get a lot of action. Since most people want to at least sit on the floor models, hundreds of people before you have not only sat on them but laid down on them and maybe even bounced on them a little.

Depending on how long the floor model has sat there, it may not feel as firm as it did when delivered to the store.

Second, the floor model is naked. Your new mattress will feel different once your put on a mattress cover, sheets, blanket, and comforter. If you wore a few layers of clothes when you tested the mattress in the store, it would feel different when you lay down on it wearing pajamas.

Mattress Stores and Delight to Serve

Buying a new mattress is an investment. And since a good quality mattress could last between 7 and 10 years, it’s not a purchase you’ll make too often.

Further, mattress technology changes all the time. What was available ten years ago when you bought your current mattress could be obsolete today.

To help you through the buying process, you must talk with a mattress specialist at the store.

One way to select a mattress store is to see how the sales staff reacts to you and your questions. A delight to serve should be the first thing on display in any furniture store.

Look for a store where you feel welcome, but also make sure you feel comfortable asking for as much information as you need to make an educated decision about which mattress you buy.

Buying a new mattress isn’t only a financial transaction. You’re investing in better sleep and, potentially, reduced body pain.

You’ll want to ask the right questions to optimize your time at the store. In the next section, we’ll share the top questions you should ask before making your final store and mattress selection.

Things Only a Mattress Sales Specialist Knows

There’s nothing wrong with a little online research before you head out to visit local mattress stores. Learning more about the different types of mattresses can help you reduce the time it takes to choose the best mattress.

Some things you’ll want to know can’t be found online. That’s where a good mattress specialist can step in and make your purchase less stressful.

Reading about different mattress materials is nothing like touching the fabrics or experiencing in person how you feel after lying down on them for a few minutes.

Ask the mattress specialist at the store about the difference between the materials. Several years ago, innerspring mattresses were the only option. Today, you have several mattress types to choose from, with various materials used to cover them.

Choose the store where the mattress people can talk in-depth about the advantages offered by the various mattress types.

With so many mattress options available, choosing the one that’s best for you can feel overwhelming. A mattress specialist can help you narrow your choices when you tell them what’s most important to you.

Do you get hot at night? Then, you’ll feel more comfortable on a mattress with breathable material. For the person who lives with someone who tosses and turns all night, a mattress that minimizes motion transfer will help you get a better night’s sleep.

These are only a few things people who work in mattress stores know, so don't be afraid to rely on their expertise. A good mattress sales representative is an asset, and if you find a store with a knowledgeable sales team, you'll likely buy more than just a mattress from them.

Does the Store Carry the Best Sellers?

Again, you can start with online research to determine which mattresses are popular with buyers. If you can narrow this down before going to a store, you can ask whether the store carries any mattresses on your A-list.

Once at the store, ask the mattress sales specialist if they're familiar with, or carry your favorites.

Most mattress sales reps also have their favorites and can point out the strengths and weaknesses of the most popular mattresses on the market.

The best-seller list is a great place to start your journey if you've never purchased a brand-new mattress. However, don't hesitate to look at beds that aren't just flying out of the showroom.

A mattress store with a knowledgeable sales staff is your best ally when sorting out your options. They typically know the industry well enough to steer customers toward a mattress that will be the ideal fit for their unique sleep needs.

What Is the Best Mattress?

With so many mattress options available, there's no reason you shouldn't be able to find the best mattress right here in Jacksonville. But how do you know you're buying the best?

Figuring the best products is often subjective.

What one mattress buyer experiences as the best sleep solution may not work for another. Your body and the way it conforms to a mattress are unique. An innerspring mattress might be your best, while a memory foam model might work better for your best friend.

That's why you can't rely on testimonials alone or a salesperson's word. 

If only you could do what people do when buying a car—take a mattress for a test drive. It might be possible if you choose the right mattress store. 

Ask about the store's policy on taking a mattress home and sleeping on it to see if it's a good fit. Yes, some stores give you a few weeks to test drive a new mattress. If it doesn't meet your expectations, you may be able to return or exchange the mattress.

Tip: this isn't the same as using your warranty benefits. 

Find the Store With the Best Mattress Warranties

Some mattress stores take care of warranties themselves. If you have a problem covered under the warranty, you’ll bring the mattress back to the store and make an exchange.

Other stores require customers to send the problem mattress back to the manufacturer.

For convenience, redeeming a warranty at the mattress store is preferable. However, some manufacturers require customers to work with them directly.

The sales staff at the store you choose will know all the details about warranties. If you’re curious, ask them if they can share tips about which mattresses tend to get the least number of warranty claims.

There’s nothing wrong with inquiring. That way, the salesperson can show you the higher quality mattresses.

Speaking of Mattress Warranties

The goal of quality mattress manufacturers is to craft a flawless mattress. Defects do occasionally occur.

The thing to remember about mattress warranties is that they are between you and the mattress manufacturer.

The mattress sales department may handle the exchange or return, but they don’t make the rules. They follow the warranty policies set by each manufacturer. Even so, the customer service team at the mattress store can often help you place your warranty claim.

We mentioned test-driving earlier in the article. Some manufacturers offer a 30-day timeframe where you can test the mattress and return or exchange it if you’re not satisfied with the purchase.

The benefit of a test drive is that you can determine whether the style of mattress you purchase is the right fit. It’s difficult to make that determination when you sit or lay down on a floor model mattress for 5-10 minutes.

A warranty, on the other hand, covers manufacturing defects. You may have 30 days or longer from the purchase date to make a warranty claim.

The most significant issue customers face when working with warranties happens when they want to make a claim on a stained or torn mattress. Typically, those two things will void a manufacturer’s warranty.

Something you can do to avoid voiding the warranty is to purchase a mattress cover. A good mattress store doesn’t only carry mattresses, they also carry sleep accessories.

Look for a Mattress Store That Sells Accessories

You’ve found your new mattress! It’s not the end of the road for your better sleep journey.

A new mattress needs new sleep accessories. Imagine putting an old worn-out mattress cover on your new purchase.

This is another area where a mattress store can shine.

If you can, shop at a store that carries sleep accessories. Items that complement your mattress purchase, include:

  • Pillows
  • Sheets
  • Comforter
  • Mattress protector
  • Mattress topper
  • Bed frame
  • Adjustable bed base

Sleep accessories make your purchase complete. They can also take improved sleep quality to a new level.

In addition to sleep accessories, if you find the right store, you can also give your entire bedroom a makeover with brand-new bedroom furniture.

Do Mattress Stores Have Sales?

Who doesn’t enjoy saving on just about anything these days? Another way to narrow your choice of mattress stores in Jacksonville, FL, is by checking out any special promotions.

Are you offering any sales right now? It’s a question mattress specialists hear every day, and one you shouldn’t hesitate to ask.

Of course, sleep comfort is a top priority, but buying an affordable mattress is important as well. While it’s not as expensive as a new car, your mattress is an investment. It’s certainly worth asking whether the store offers seasonal sales, promotions, or year-round discounts.

Year-round discounts could include savings for seniors, members of the military, and first responders. If you don’t qualify for a discount, you may find a store where you can negotiate an extra accessory included with your purchase.

How to Get Your New Mattress Home

For the customer with a decent size truck, getting a new mattress home isn’t a huge ordeal. But what if you drive a compact car?

Delivery and set-up of your new mattress is part of the shopping experience, and most mattress stores offer home delivery. Timely and reliable furniture delivery is the icing on the top of the cake.

That said, understand the delivery policies before paying for your new mattress. You don’t want to have to scramble to get a ride for your mattress because you forgot to ask.

Some mattress stores offer free local delivery, while others charge a nominal fee. The larger furniture stores often use branded trucks and have a dedicated delivery team. Smaller stores may use a third-party local moving company.

Customer Support Beyond the Mattress Showroom

Once you buy your new mattress, you’ll want someone you can rely on when you have questions or if something unexpected happens.

While you can usually contact one of the mattress specialists at the store, most mattress stores have a dedicated customer support team to handle any post-purchase questions. 

You'll know you've found a gem when a mattress store offers stellar service after you get your new mattress home. The same delight to serve experience you enjoy when selecting your mattress should roll over to the customer service department.

What You Can Do Before Heading to the Store 

Mattress stores have an entire team of people. Their primary focus is on making sure you enjoy your shopping experience and go home with the best mattress.

One thing you can do before visiting the store is to take measurements. You probably already know the size of your mattress, but most people don't know the dimensions.

Measure your current mattress and jot down the dimensions. Bring your measurements with you when you’re ready to shop in person.

To keep your bedroom comfortable, you’ll want to keep a minimum of three feet between the sides of the mattress and the wall.

Next, measure the doorways and hallways in your home. Getting your new mattress stuck before you can even get it in the bedroom can steal some of your joy.

Having these measurements handy can help you select a mattress with the best thickness. It will also help the salesperson determine the best way to get it delivered and set up in your home with minimum fuss.

Visit the Leading Mattress Store in Jacksonville, FL Today

With so many options for mattresses and mattress stores in your area, it's easy to feel a little overwhelmed. Now, after reading this article, you're ready to shop!

JaxCo Furniture, the leading mattress store in Jacksonville, FL, has a fantastic selection of mattresses, sleep accessories, and bedroom furniture. We invite you to stop in today and let us help you purchase your next mattress.

Although we have a great team waiting in-store for you, we also make it easy for you to place your order online. To more nights sleeping soundly, and fewer nights counting sheep!